Empowered Staff, Elevated Service, Transforming Hospitality
About Claudia & Nadine: Meet the Minds Behind Élevé
Nadine and Claudia bring together rich expertise in East African hospitality, luxury service and sustainable tourism, offering a comprehensive consultancy through Élevé.
Nadine’s background in operational excellence and her passion for global flavors, premium wines and spirits seamlessly complements Claudia’s dedication to conservation-focused tourism and eco-lodge management.
Together, they provide a unique and holistic approach to hospitality consultancy, ensuring clients receive the highest standards in guest experiences, operational efficiency and culturally immersive experiences.
What Sets Us Apart
African Heritage: At Élevé, we celebrate the rich tradition of hospitality that flows naturally through African culture. Known for our warmth, generosity and vibrant spirit, Africans have always embraced the art of welcoming others. Our consultancy is dedicated to elevating this inherent hospitality, helping your business thrive while staying true to your roots.
Women-Led: As a women-led and operated company, we bring a diverse perspective and a strong commitment to fostering inclusive and empowering environments in the hospitality industry.
Expert Guidance: Nadine & Claudia, who specialize in the hospitality industry with 20+ years of experience between them, each have staff management & lodge operations experience, plus a passion for sharing their knowledge for the industry that they love. They’re well-versed in the unique challenges and opportunities lodges and HoReCa face, allowing them to provide insightful solutions tailored to your needs.
About Claudia
Claudia’s journey in hospitality and conservation began in the Chyulu Hills, where she worked with the Maasai community to create sustainable solutions to Human-Wildlife co- existence, empowering women through diversifying livelihoods and promoting eco-tourism.
Over the years, she has managed some of Kenya’s premier eco-lodges, including The Giraffe Manor, Campi ya Kanzi, The Chyulu Club, Sasaab, Sala’s Camp, and Solio Lodge, crafting unforgettable guest experiences that foster deep connections with the land and its communities. She has also led several luxury safaris across East, Central and Southern Africa, gaining invaluable insights into diverse cultures and the values of both local communities and partner lodges, including Singita, Time + Tide, Green Safaris, Natural Selection, Wilderness and Asilia, among others.
From leading private safaris across Africa to managing iconic properties, Claudia combines a deep love for wildlife, community and luxury hospitality.
With a certificate from the prestigious Ecole Hôtelière de Lausanne, her dedication to service, attention to detail, staff development and commitment to meaningful experiences, make every adventure she curates an immersive journey into Africa’s magic.
About Nadine
Nadine Kamolleh, a German-Kenyan hospitality expert, has been active in the transformative approaches of East African service standards with over a decade of experience.
Her career spans from capacity building, operational improvements, to enhancing customer experiences across diverse cultural settings.
Her journey includes collaboration with the United Nations, high-end restaurant work in Sydney’s culinary scene, and extensive travels in Asia, where she deepened her appreciation for global cuisines.
She honed her expertise in wines and spirits while working for Pernod Ricard, completing whiskey training with Irish Distillers and earning a diploma in wine tasting with South Africa's Under the Influence (UTI) Training company.
Since 2018, Nadine has focused on FMCG products and hospitality management across Rwanda, Tanzania, Uganda, and Kenya.
While working at Thanda Island, her dedication to implementing management systems and brand guidelines contributed to the property earning The 'Africa’s World Leading Private Luxury Island' Award in 2021.
She's worked with other luxury brands like; The Giraffe Manor and private houses in Nanyuki.
Our Values
Diversity and Inclusion
We've built a diverse team that reflects Kenya's rich cultures, fostering creativity and innovation. Our inclusive culture ensures all employees and our clients feel valued, with ongoing diversity and inclusion training integral to our operations.
People-centered
Our services are designed around delivering exceptional experiences that focus on human connections and personal attention, We are committed to prioritising the needs, experiences, and well-being of our clients, guests, and teams we train. We believe that by fostering meaningful relationships and understanding individual needs, we can create an environment where everyone feels valued and empowered.
Passion
Our passion lies in helping lodges achieve their highest potential, fostering excellence in every engagement and promoting sustainable growth. With enthusiasm, care, and dedication, our team goes the extra mile to ensure client satisfaction and continuously elevate the quality of our services, making each interaction meaningful and impactful.
