Our Services

Training your staff in FOH is critical if you are to enhance the guest experience - ensuring guests feel valued, attended to and more likely to return or recommend the service.

This training course dives into:

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• Guest relations & customer service- Emphasis on customer service skills and personalized service.

• Communication, crisis & complaint management.

• Emotional intelligence & empathy in service

• Embracing diversity:  Sensitivity in Hospitality

• Guest hosting

• Personal grooming & presentation

• Operational efficiency- Develop SOPs, clear JDs, and train staff for daily tasks.

This training ensures that staff adhere to standardized procedures and service protocols, creating a reliable and elevated experience. 

This  training course dives into:

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• Food & Beverage Service: Service etiquette, menu knowledge, drink pairing, standards, table settings, food safety and dietary needs.

• Barista skills: Focuses on tea and coffee origins, brewing techniques, espresso drinks, latte art, and methods like pour-over and French press, along with equipment use and professional beverage presentation.

• Personal grooming & presentation

• Upselling & stock rotation

• Operational efficiency: Develop SOPs, clear JD descriptions and trains staff in daily tasks

This course aims to enhance the guest experience by equipping staff with the skills to craft unique drinks that elevate the dining experience.

The training includes:

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• Spirits knowledge: Covers different types, production methods, flavor profiles, history and proper equipment use.

• Tasting & sensory skills: Focuses on systematic tasting methods to refine sensory evaluation and deliver personalized service.

• Cocktail & mocktail creation: Teaches mixing techniques, spirit-food pairing and the science behind mixology.

• Presentation mastery: Develops skills to enhance drink presentation and enrich the guest experience.

The primary reason to train staff in wines and champagne is to equip them with the expertise to offer informed recommendations, enhancing guests' dining experiences.

This course will cover essential aspects of wine, including:

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• Varieties & regions: Exploring different types of grapes and their origins.

• Tasting techniques: With an emphasis on champagne.

• Wine pairings: Learning how to pair wines effectively with food.

• Serving etiquette: Understanding proper service techniques.

• Sensory skills: Developing skills for professional tastings.

This course fosters ​a deep understanding of personalized, high-quality service in today's hospitality landscape.

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Participants will learn:

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• Role essentials - Understanding the butler's evolving responsibilities.

• Etiquette & communication - Mastering formal dining, guest interactions & discretion.

• Service skills - Techniques for table settings, dining and beverage service.

• Household management- Coordinating household operations and staff.

• Valeting- Wardrobe management and handling luggage.

• Cultural sensitivity- Building awareness of diverse cultural practices.

• Guest confidentiality 

Guides are often the primary point of contact for guests. Training in F&B allows them to deliver a seamless and memorable experience.

This course will cover areas like:

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• Guest relations, & communication while on safari e.g radio volumes, speed etc

• Service etiquette, food safety & hygiene for both the guide and equipment

• Menu knowledge, dietary needs & service

• Brand knowledge & enforcement

• SOPs & checklists

• The inevitability of difficult guests & effective complaint handling.

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• Presentation and hygiene- Professional appearance, personal cleanliness, and contamination prevention.

• Cleaning techniques- Detailed room cleaning steps, specialized tasks, and guest safety.

• Equipment and products- Knowledge of basic tools, machines, and appropriate cleaning agents.

• Standard procedures- Daily and deep-clean schedules, checklists, and VIP protocols.

• Health, safety, and privacy-Safe practices, respecting guest privacy, and lost-and-found handling.

• Guest interaction- Professional etiquette, discretion, and problem-solving.

• Sustainability- Eco-friendly practices, waste reduction, and water conservation.

This training course is essential for developing effective leadership skills in new hires, recently promoted managers, or even those in their current roles, enabling them to uphold high service standards and ensure guest satisfaction.

This course will cover areas like:

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• Guest relations, & crisis communication

• Team leadership & cohesion.

• HR practices and disciplinary procedures

• Health & safety

• Brand knowledge & enforcement

• Sustainability practices 

• Operational planning, and financial oversight (Administration, budgets, finance, stock takes & reporting)

• The inevitability of difficult guests & effective complaint handling.

• Embracing diversity; sensitivity in hospitality.

Training can be conducted as a one-time event or on a periodic basis, depending on your needs.

Each staff member will receive comprehensive training manuals and certificates  of participation upon completion.

Additionally, we can provide customized Job Descriptions (JDs) or Standard Operating Procedures (SOPs) upon request.